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Develops and delivers training and provides support to instructors on the use of instructional technology.

• Responds to instructional technology support requests. Analyzes support requests to identify trends, improve end user documentation and support procedures.
• Prepares, reviews and publishes training and self-help documents for end users.
• Develops and implements procedures governing faculty technology center support activities.
• Monitors equipment maintenance. Ensures hardware, software and peripherals in the faculty technology center are maintained and secure.
• Stays current with emerging trends in instructional technology. Makes recommendations to keep hardware and software standards current.
• Collaborates with the help desk to improve institutional knowledge base and resolution response times.
• Hires, trains, evaluates and supervises student employees.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor's degree in related field from an accredited institution, or equivalent combination of education and experience.

• One years' relevant experience.
• Strong interpersonal, written and verbal communication skills.
• Excellent organizational skills and multitasking ability.
• Proficiency in word processing, spreadsheet and creative software applications.

• Relevant industry certification.

Office or other indoor with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2020-09-22