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Guides faculty and staff in utilizing technology to enhance instruction and student outcomes.

• Provides end user support for learning and collaborative technologies, video creation, accessible technology support, and classroom and conferencing technology.
• Serves as the highest level of problem escalation for teaching and learning tools.
• Assists faculty with designing and developing education materials by matching learning outcomes and teaching strategies with technology solutions.
• Develops and implements faculty and staff training, consulting and related support for instructional technologies.
• Prepares and develop training materials for the Universities supported teaching and learning tools.
• Conducts research to evaluate the use of new technologies and their impact on student learning outcomes. Collaborates with faculty, staff, and students to identify, analyze, explore and meet the university’s teaching and learning technology needs.
• Works with vendors to resolve complex issues with learning and collaborative technologies.
• Collaborates with classroom technicians, instructional designers, accessibility specialists, and student employees to make the technology center a one-stop resource for faculty services.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor’s degree in related field from an accredited institution, or a Bachelor’s degree in a non-related field from an accredited institution combined with relevant experience.

• Three years’ relevant experience.
• Strong interpersonal, written and verbal communication skills.
• Customer service experience.
• Knowledge of educational research technology, design and implementation.
• Demonstrated experience with various digital platforms and operation systems.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2019-07-25