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Manages the University's data infrastructure in a lead capacity for the network support services team. Provides front-line, direct support and supervision in the design, acquisition, installation, troubleshooting, and maintenance of University's data network infrastructure.

• Designs, builds, configures, tests, supports, and maintains local area network, wireless area network, and Wireless network equipment to support connectivity for data, voice over internet protocol telephones, and digital services for several University buildings.
• Monitors system performance to ensure minimal downtime.
• Troubleshoots data service issues to ensure reliable connectivity. Monitors ticket system to ensure issues are resolved in a timely fashion.
• Produces and ensures system documentation complies with University standards and industry best practices.
• Maintains, locates, and documents infrastructure for the University.
• Supports faculty, staff, and students with their telephone and data services.
• Hires, trains, evaluates, and supervises student employees.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor's degree in related field from an accredited institution.

• Two years' relevant experience.
• Experience with data infrastructure.

Moderate work occasionally working in difficult position or with physical demands such as continuously lifting or moving materials from 25 to 50 pounds and occasionally lifting or moving materials greater than 50 pounds.

Work is performed with exposure to any number of elements which may occasionally require some precautions such as safety glasses, protective clothing, ear protection, etc.

Revised: 2023-11-21