Student Complaint Tracking and Reporting
Student Complaint Data collection Process
The Policy on Student Complaint Tracking and Reporting establishes 蜜桃社区's structure for handling and reporting student complaints. While units will be responsible for developing and implementing their specific areas' procedure for receiving and handling student complaints, this policy provides the University's expectation of how such procedures are to be documented and reported.
The Annual Report on Student Complaint Tracking form is the standardized form to be submitted to Institutional Effectiveness by all units. The goal is to collect campus-wide information on the number and frequency of complaints, average time for review, referral and resolution, and recommendations for improvement.
The form collects information on:
- Description of the process the unit/department uses to manage student complaints
- Total number of complaints
- Complaint category
- Average timeline for complaint review and resolution
- Number of complaints referred by the Ombudsman
- Resolution type and description
- Documentation of how units review complaint information and utilize in planning for process improvement
2023-2024 Annual Report on Student Complaints
As in the previous year, end of year reporting for student complaints will be completed through an online submission. It is important that information required for reporting be compiled prior to submission of report as the online system does not allow for returning to a previously started submission.