The Office of Enrollment Management Technology (EM-Tech) administers servers for Enrollment Management file and print shares, Informatica, DemandTools, and SFTP hosting. In addition, we are the administrators of the Enrollment Management Salesforce/TargetX customer releationship management system (CRM). Support includes CRM training, support, account management, and product enhancement.
Enrollment Management CRM is the primary source of user experience during a student's college search and selection process to their first term of enrollment. The staff in EM-Tech primarily serve end users in the three campus admission units: Undergraduate Domestic Admisisons, International Admissions, and the Graduate College. Additional focus is on orientation and transition units, academic college recruiters, and faculty and staff responsible for recruitment and yield of incoming undergraduate and graduate students.
Request or reactivate a CRM Account (Salesforce/TargetX Account)
Users must log into Enrollment Management Salesforce/TargetX at least once every six months to maintain an active status. Users are asked to reauthorize their account at least once a year to keep permisisons appropriate for user's role. Unsure of which role and permissions to request? Check out our user guide with personas and role competencies to make the best decision.
Self-Guided and On-Demand Training Resources
We understand that all adults learn differently. We've compiled all of our training resources into one CRM Resource Library for quick and on-demand access. Log in with your Bronco Net ID and password to get started. This link is also available on your "home" tab in Enrollment Management CRM in the links section. Prefer to connect through live sessions? Check out the CRM Training page for dates and modalities.
Request CRM Support (Salesforce/TargetX Support)
Sometimes users hit road blacks and need some assistance. A case can be submitted for any issue experienced by our end users. Cases are routed to the EM-Tech staff member who can best suit you. Please allow at least two weeks for processing.
Computing Support
Computing support is provided by OIT and includes the following services:
- Hardware, printers, copiers, and peripheral devices
- Operating systems and software
- Purchases of hardware/software
To request assistance from OIT, complete a Service Hub request form.
You may be required to log in using your Bronco NetID and password.
To request server support from EM-Tech, complete a Case.
